The person who answers the telephone is one of the people who does the work. There is no service desk between you and them, which is a consequence of being small rather than a philosophy.
Eleven years in a truck shop on the Route 17 corridor, then this business, which he started in 2009 after a season spent watching a neighbour's combine get four new parts and keep stopping. Does most of the first telephone calls, and will talk somebody out of a callout if the answer is a battery clamp.
Came from repairing industrial drives and controllers, which is the same work at a different voltage. Runs the bench room, and is the reason this workshop can say yes to a module that is no longer made. Will not open a unit before somebody has measured what reaches it, on the grounds that half of them are innocent.
Dwayne Okonkwo
Truck and commercial
24-volt systems, trailer wiring and ABS, body and PTO controls
Eighteen years in and under commercial vehicles, six of them maintaining a mixed fleet of thirty. Draws the body wiring as he finds it and leaves the drawing in the cab, because on most trucks that sheet is the only diagram of the wiring that anybody has ever made.
Anneke Brandt
Field service, agricultural
Harvest callouts, monitors and guidance wiring, pre-season checks
Grew up on a dairy farm and spent six years as a machinery technician for a plant hire firm before moving to electrics. Takes the harvest-season calls. Is the person who worked out that this business should be selling checks in February, and who booked the first eleven of them.
Came in as an apprentice in 2019 and now runs most of the installation work. Fuses everything at the source and draws what he fitted, which sounds like a small thing until a fault arrives three years later and the drawing is in the folder.
There are no letters after anybody's name
Not one certificate, designation, association membership or award appears anywhere on this
website. That is deliberate, and on this site it is deliberate for a blunt reason: this is a
demonstration for a workshop that does not exist, so any qualification listed here would be an
invented one, and an invented credential is a worse lie than an invented business.
On a real workshop's website this rule inverts, and it should. Anybody can
buy a code reader and call themselves an auto electrician, and a customer standing in a yard
has almost no way to tell the difference. A real business in this trade ought to say what its
people are actually trained for and what it is actually insured for — that is the strongest
trust signal available to it. What it must not do is claim anything that is not true.
There are no certificates, designations, memberships or awards anywhere on this website. What each person has actually done is on the team page instead. On a real workshop's site this section would say what its people are qualified and insured for, and that is the right thing for a real workshop to say — this one is a demonstration, and the people on it have earned nothing.
What is here instead
What each of them has done, and for how long. That is the only thing a customer can use, and
it is what an owner in this county asks about anyway: not which course somebody sat, but
whether they have seen this before on a machine like theirs.
$145 a workshop hour · $185 on site · agreed before it starts
Telephone, and one of these five answers
The symptom check takes about three minutes and gives you a written summary of which circuits would be tested first and why, with the hours and the published rate against each. It is an indicative scope and not a diagnosis — nobody has seen the vehicle — but it is a better opening than a blank contact form. If you would rather skip it, the telephone works.